Orders and Delivery
We prepare and ship your orders within 24 to 72 hours (excluding weekends and public holidays). The delivery time depends on your location, usually between 2 and 5 business days.
- If you chose home delivery with La Poste (Colissimo): you will receive a Colissimo tracking number that allows you to follow each step of your package's journey directly on the La Poste website.
- If you opted for delivery to a pickup point with Mondial Relay: you will also receive a tracking link to follow the arrival of your package at the selected pickup point. You will be notified as soon as it is available for pickup.
If you forgot an item after confirming your order, contact us as soon as possible at contact@monjungle.com. We will do our best to modify your order, as long as it has not yet been shipped. Once the package is on its way, it will no longer be possible to modify or add items.
We ship your orders with La Poste (Colissimo) and Mondial Relay, depending on the option chosen during your order.
You will receive a tracking number to follow your package throughout its journey.
We invite you to contact our customer service as soon as possible, either by email at contact@monjungle.com or by phone at 06 57 27 65 25, so that we can resolve the situation as quickly as possible.
If your order has not yet been processed, it is possible to cancel it. You have one hour to cancel the order.
To do this, please send us an email at contact@monjungle.com specifying your first name, last name, and order number.
However, if your order has already been processed and shipped, it will unfortunately no longer be possible to cancel it.
You can pick up your order for free directly at our location thanks to the Click'n'Collect option.
By appointment only, from Monday to Friday. Once your order is placed, contact us by email or via the contact form to schedule a pickup time.
Pickup address:
📍 Mon Jungle, 176 Rue de la tour, 13240 Septèmes-les-Vallons
06 57 27 65 25
We prepare your order with care and it will be ready at the agreed time. Please present your order number.
Products and Maintenance
Each product sheet contains advice on exposure, watering, and maintenance. You can also use our filters to find the plant suitable for your environment and your level of experience.
A simple care guide is provided with each plant on the product sheet. You can also check our practical tips on the blog or send us an email.
Origin of Plants
We work with international suppliers to obtain the most beautiful and original varieties, but the final cultivation is done here, in France, in accordance with sustainable practices. Do not hesitate to contact us for more information about the plant you have chosen.
Payment and Security
We accept payments by credit card (Visa, MasterCard, American Express) as well as via PayPal.
Yes, all transactions are encrypted and secured thanks to our certified payment partner.
Returns and Refunds
We guarantee that your plants are shipped healthy. If a problem occurs within 7 days of receipt, we will help you resolve it or replace your plant.
As a living and perishable product, a plant is not subject to the legal obligations of reimbursement, as specified in Article L221-28 of the Consumer Code.
This means that we are not legally required to refund a damaged plant upon delivery.
That said, we want you to be satisfied: if your plant arrives in poor condition despite all our precautions, contact us within 7 days with a photo. We will carefully review your request and may offer a goodwill gesture, a credit, or a replacement as appropriate.
Customer service
GDPR
We only collect the information necessary to process your orders (name, address, email, etc.). Your data is never sold or shared with third parties without your consent.